To cheer themselves up, all the lead characters of the novel decide to go to a night club. They all hate Bakshi, their cruel and somewhat sadistic boss. Shyam loves but has lost Priyanka, who is now planning an arranged marriage with someone else, Vroom loves Esha, Esha wants to be a model, Radhika is in an unhappy marriage with a demanding mother-in-law, and Military Uncle wants to communicate with his grandson. Claimed to be based on a true story, the author uses Shyam Mehra ( alias Sam Marcy) as the narrator and protagonist, who is one among the six call center employees. The story is about six people working in a call center and relates the events that happen one night when get a phone-call from 'God'. After a lot of hesitation, the author agrees. During the journey, the author meets a beautiful girl who offers to tell him a story on the condition that he has to make it his second book. The book begins with a frame story recounting a train journey from Kanpur to Delhi. The book was the second best-selling novel from the author after Five Point Someone. The themes involve the anxieties and insecurities of the young Indian middle class, such as career, inadequacy, marriage, and family conflicts. The novel revolves around a group of six call center employees working at a call center in Gurgaon, Haryana, India. One Night the Call Center is a novel written by Chetan Bhagat, first published in 2005.
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